All Users
📣 Reporting
Something feel off? Say so — we’ll take it from there.
Background
Why
Renting is high-stakes. When things go wrong — fraud, harassment, illegal activity — it’s easy to feel alone or unsure of what to do.
Whether it’s a dodgy job, an aggressive message, or a tenant putting your property at risk, F.estate gives every user a safe, clear path to flag concerns.
No drama. No retaliation. Just evidence, context, and a team that handles it from there.
What
A Report allows any user to formally raise an issue tied to something on the platform. Reports can be:
- ⚠️ User-related (harassment, abuse, identity fraud)
- 🧾 Transaction-related (suspicious invoices, job scams)
- 🏠 Property-related (illegal use, unsafe conditions)
- 💬 Message-related (threats, abuse, coercion)
Reports are connected to the exact object in question — a lease, a job, a message, a rating, even an offer — and are tracked by status from open to resolved.
How it works
📝 Raise a report
Click “Report” from wherever the issue occurred. Select a category, add optional evidence (text, images, screenshots), and explain what happened.
⚖️ We investigate
Our compliance team reviews reports in stages. Depending on the situation, we may request more info, pause activity, or take immediate action.
📍 Tracked & visible to you
You’ll see the status of your report as it progresses — Open → In Progress → Resolved or Closed. If action is taken, we’ll confirm it discreetly.
User Benefits
👁 Peace of mind
You don’t have to wonder what happens after flagging an issue. Reports are visible, tracked, and actioned with full transparency.
🛡 Platform-wide protection
Reporting isn’t just about a single issue — it helps us catch repeat offenders and improve system trust overall.
🧾 Evidence first
Reports are tied directly to platform data — messages, jobs, leases — so you don’t have to rely on vague complaints or hearsay.